CANCELLATION POLICY

Effective Date: December 7, 2025 | Last Updated: December 7, 2025

Cancellation Overview

DevForge understands that circumstances change. This policy outlines how you can cancel projects and orders, along with any applicable terms and conditions.

Project Cancellations

AI Code Generation:

• Cancel anytime before generation starts
• Full credit refund if not processed
• 50% refund if generation in progress
• No cancellation after code is generated

Expert Review Service:

• Cancel within 30 minutes: Full refund
• Cancel before expert assignment: Full refund
• After assignment: 50% cancellation fee
• No cancellation once review begins

Rush Delivery Projects:

• Cancel within 1 hour: Full refund
• No cancellation once processing starts
• Rush fees non-refundable after processing begins

How to Cancel

Online Cancellation:

1. Log into your dashboard
2. Navigate to Projects
3. Select "Cancel Project" option
4. Confirm cancellation
5. Receive confirmation email

Email Cancellation:

• Send request to payments@devforge.pro
• Include project ID
• State reason (optional)
• Confirmation within 24 hours

Support:

• Available Monday-Friday, 9 AM - 6 PM GMT
• Have account details ready

Cancellation Deadlines

Service-specific deadlines:

• Standard Projects: Before generation starts
• Rush Projects: Within 1 hour of creation
• Professional Projects: 48 hours notice required
• Custom Features: Setup fees non-refundable

Cancellation Fees

Fees may apply based on timing:

• 0-30 minutes: No fee
• 30 minutes - 2 hours: 25% fee
• 2-24 hours: 50% fee
• After generation starts: No cancellation
• Work in progress: Based on completion percentage

Account Closure

To close your DevForge account:

• Cancel all active projects first
• Download any needed code
• Use or transfer remaining credits
• Request data export if needed
• Email closure request to support
• Account deleted after 30 days

Note: Account closure is permanent and cannot be reversed.

Reactivation

After cancellation:

• Projects: Contact support to reactivate
• Previous settings preserved
• Credits remain valid (never expire)
• Project history maintained
• Same login credentials
• New member benefits may not apply

Exceptions

Cancellations not permitted for:

• Completed and delivered code
• Downloaded projects
• Consumed credits
• Completed expert reviews
• Projects older than 30 days
• Special promotional offers (terms may vary)

Dispute Resolution

If you disagree with a cancellation decision:

1. Contact support within 7 days
2. Provide project details and reason
3. Management review within 48 hours
4. Final decision communicated
5. Escalation to senior management available

Contact for Cancellations

For cancellation assistance:

Email: payments@devforge.pro
Support Hours: Monday-Friday, 9 AM - 6 PM GMT

Emergency cancellations outside business hours: Email with "URGENT" in subject line