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Refund Policy

Last Updated: 06.10.2026

This policy covers purchases from DevForge, operated by Iron Cortex LTD (Company Number 16889774), a company registered in the United Kingdom with registered office at Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom.

1. Our Refund Rule

Unused credits are refundable if you ask within 14 days of buying them. Credits already spent on a project are not refundable. Credits never expire, so unspent credits stay in your balance after the 14 days. This is the one refund rule for every purchase, bundle or custom amount, and it matches section 5.5 of our Terms & Conditions.

2. What Is Not Refundable

  • Credits spent on a project or a specialist request
  • Unused credits more than 14 days after purchase (they stay in your balance and never expire)
  • Credits paid with a payment that was charged back or fraudulent

Credits returned to your balance by a cancellation (see our Cancellation Policy) count as unused credits.

3. Your Statutory Rights (UK and EU Consumers)

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days from the day of purchase and receive a refund (the right of withdrawal). Consumers in the EU have an equivalent right. When you ask us to start immediately, by spending credits on a project inside that window, you lose the right of withdrawal for the part already supplied. Unused credits stay refundable within 14 days. Nothing in this policy limits a right the law gives you. Business customers buy under the commercial terms in this policy and the Terms & Conditions.

4. How to Ask for a Refund

  • Write to support@devforge.pro from your account email, with the date and amount of the purchase
  • A person checks that the credits are unused and were bought within the last 14 days
  • Approved refunds go back to the card you paid with; how long your bank takes to show them depends on the bank.
  • The refund appears in your credit history in the dashboard

5. Quality Concerns

If you are unhappy with delivered code, email us with specific examples. Where our work has a defect, we fix it. Quality concerns do not change the refund rule above.

6. Billing Errors

Duplicate charges and billing errors are always corrected in full.

7. Chargebacks

Please contact us before starting a chargeback; we can usually fix the problem faster. Accounts with chargebacks may be suspended while the chargeback is resolved.

8. Contact for Refunds

Iron Cortex LTD
Company Number: 16889774
Registered address: Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom
Email: support@devforge.pro